ITIL® 4 Foundation

Course Overview

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Features

• 19 PDUs for self-paced learning
• 22 PDUs for online classroom flexi pass offered
• 30 chapter-end quizzes and 2 industry case studies
• Four simulation exams
• Exam voucher included

Skills Covered

• ITIL key concepts
• ITIL central principles
• ITIL process models
• Service level management
• Customer experience improvements
• ITSM efficiency
• 15 ITIL best practices

Benefits

The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.