ITIL® Intermediate SO Certification Training

Course Overview

Professionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO certification. This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO exam.

Features

• 5 hours of high-quality e-learning content
• 9 chapter-end quizzes
• Downloadable e-book
• Course completion certificate

Skills Covered

• Service Operation purpose
• Key components of ITIL library
• Service Operation processes
• Service Operation activities
• Service desk
• Critical Success Factors
• Challenges and risks

Benefits

Demand for certified professionals in the SO module of ITIL is growing dramatically in the global IT market. Professional certification can create opportunities for such roles as service delivery manager, incident manager, service engineer, and quality consultant.